Terms & Conditions

 

Terms and conditions apply to all orders placed by the client with Rod d.o.o. at www.littleotja.com. By placing your order you accept our terms & conditions. We reserve the right to modify these terms and conditions any time. 

Company information: 
ROD d.o.o., Volčji Potok 43E
1235 Radomlje, Slovenia (EU)
VAT number: SI69543364

Orders & returns: to place your order, please select the products you wish to purchase and add them to the basket. You can review your basket before completing your order. If the products are available, you will receive an automatic e-mail with information regarding the preparation of your order. You'll be informed about the status and you will get an email confirmation on the address indicated in your account details. The only payment method we accept is PayPal. The method is safe and easy to use.

All our prices are in euros (€). The prices of the products are as specified on our website (vat included) and we reserve the right to modify these at any time. Shipping costs and customs duties are not included in the price.

Users are hereby informed that the pictures of the products offered on our website are only for illustration purposes and meant as a guideline, thus may vary slightly in appearance. 

If you are not happy with what you received you must immediately inform us by sending an e-mail to hello@littleotja.com in order for us to be able to fix the problem properly as soon as possible. Please note we do not refund original shipping costs and you will have to cover the cost of return shipping. For exchanges, you will also be charged the cost of sending the new item.

We will not accept the return of any products if the item has undergone some damage, for which reason we request you to be careful with the product until the return. You have 14 working days to return the article that you have purchased.

We reserve the right to reimburse the amount you have paid for the unavailable, damaged or returned products to PayPal accounts only.

Delivery: we aim to dispatch orders within 1-5 business days. Please note that international orders can take up to several weeks to be delivered. Shipping is charged at cost, as it appears on your order. We ship orders using Slovenian postal service and GLS, depending on size and weight of the package. You will have to sign for your package, so please make sure you will be able to receive it. 

Privacy policy: your information will be kept and saved in a secure database and will not be shared with third parties. We will use your information to send you the newsletter, but you are always free to unsubscribe at any given time.